PRIVACY POLICY

Privacy Policy

This privacy policy sets out how South Cave Tractors Limited uses and protects any

information that you give us, or that we collect when you use our website

www.southcavetractors.com

 

South Cave Tractors Limited (SCT hereafter) is committed to ensuring your privacy

is protected. This privacy notice will inform you of: how SCT collects and processes

your personal data, how we look after your personal data, your privacy rights and

how the law protects you.

It is important that you read this privacy notice so that you are fully aware of how and

why we are using your data.

 

This privacy policy will be updated from time to time, this version was last updated

 on 22/05/2018.

 

This Privacy Policy covers:

  • Who we are.
  • The data we collect about you.
  • How is your personal data collected?
  • How we use your personal data.
  • Disclosure of your personal data.
  • Data security.
  • Data retention.
  • Your legal rights.

 

Who we are:

SCT is primarily a franchise dealer for Mercedes Benz Unimog with sales, aftersales,

bespoke modifications to original product and resellers of original equipment for

Unimog throughout the UK. SCT is also an approved agent for AEBI Schmidt grass

mowing equipment, and Mulag GmbH roadside maintenance technology handling

sales of new and used machinery with aftersales.

 

We will only use your personal data when the law allows us to. You have the right to

make a complaint at any time to the Information Commissioner’s Office (ICO)

(www.ico.org.uk), the UK supervisory authority for data protection issues. We would,

however, appreciate the chance to deal with your concerns before you approach the

ICO, so please contact us in the first instance at:

South Cave Tractors Limited

Common Lane

Newport

East Yorkshire

HU15 2RD

tony@southcavetractors.com

T: 01430 424233

 

The data we collect about you:

Personal data, or personal information, means any information about an individual

from which that person can be identified. It does not include data where the identity

has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you

which we have grouped together as follows:

  • Identity data includes first name, last name, title, date of birth.
  • Contact data includes billing address, mailing address, email address and telephone numbers.
  • Financial data includes bank account and payment card details.
  • Transaction data includes internet protocol (IP) address, browser type and version, time zone setting and location on the devices you use to access this website.
  • Usage data includes information about how you use our website, products and services.
  • Marketing and communications data includes your preferences in receiving marketing from us and your communication preferences.

 

We do not collect any Special Categories of Personal Data about you such as details

about your race or ethnicity, religious beliefs, sexual orientation, private political

opinions, trade union membership and information about your health.

 

Keeping your data up to date:

We do our best to keep your data accurate and up to date. If your data changes please

contact us so we can make the appropriate changes. If you would like to see what

information we hold please get in touch at any time.

 

We will only retain your personal data for as long as is necessary to fulfil our legal

obligations or for the purposes we collected it for.

 

If you fail to provide personal data:

Where we need to collect personal data by law or to provide you with a service you’ve

requested and if you fail to provide that data, we may not be able to provide you with

that service. In this case, we may have to cancel the service but we will notify you if

this is the case at the time.

 

How is your personal data collected?

We use different methods to collect data from and about you including through:

 

Direct interactions: you may give us your identity, contact and financial data by filling

in forms or by corresponding with us by post, phone, email or otherwise. This includes

Personal data you provide when you: request a product or service, register for an

event, apply for a job, comment on one of our posts or give us some feedback.

 

Automated technologies or interactions: as you interact with our website, we may

automatically collect Technical Data about your equipment, browsing actions and

patterns. We collect this personal data by using cookies. Most websites use cookies

in order to improve your user experience by enabling that website to “remember” you,

either for the duration of your visit (using a “session” cookie), or for repeat visits (using

a “persistent” cookie). Each cookie is unique to your web browser. It will contain some

anonymous information such as a unique identifier and the site name and some digits

and numbers. Cookies do lots of different jobs, like letting you navigate between pages

efficiently, storing your preferences, and generally improving your experience of a

website. Cookies make the interaction between you and the website faster and easier.

 

Publicly available sources:

We may receive personal data about you from public sources.

 

How we use your personal data:

We will only use your personal data when the law allows us to. Most commonly,

we will use your personal data in the following circumstances:

  • Where you have asked us to provide you with a product or service.
  • Where it is necessary for either yours or our legitimate interests, (our interests will never override your interests or fundamental rights).
  • Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time by clicking the Unsubscribe button in marketing emails, or by contacting us.

Purposes for which we use your personal data:

We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Purpose/Activity Type of Data Lawful basis for processing including basis for legitimate interest
To process your application for one of our products or services (parts, service, repair or warranty work, new or old product purchase) and their delivery

a)    Identity

b)    Contact

a)    Contract–in applying for one of our products or services you enter into a contract with us, and we will process your data to meet your request.
To send you marketing material via email

a)    Identity

b)    Contact

a)    Consent-we never knowingly send our marketing material to individuals who have not personally signed up to receive them. Please contact us if you receive an email and haven’t signed up.
To add you to an event guest list

a)    Identity

b)    Contact

c)    Financial

d)    Transaction

e)    Marketing and Communications

a)    Contract- when registering for an event you enter into a contract with us and we will process your data for the purpose of event administration.
To manage our relationship with you including notifying you about changes to our terms, or privacy policy; asking you to leave a review or take a survey

a)    Identity

b)    Contact

c)    Marketing and Communications

a)    Contract-whenever we hold your personal data, we will keep you up to date with how we use it and how we keep it safe.

b)    Legal obligation- please contact us

c)    Legitimate interests- to keep our records updated and to assess how our products and services are used.

To send you press releases, publications and updates that we believe will be of value to you

a)    Identity

b)    Contact

a)    Legitimate interests- we will only ever send you communications that we believe will be of real value to you. If you no longer wish to receive them please contact us.

 

Opting out: You can opt out of receiving marketing emails at any time by clicking the Unsubscribe button at the bottom of the email, or by contacting us. We never knowingly send our marketing material to individuals who have not personally signed up to receive them. If you do receive marketing emails from us without having signed up, then please contact us.

Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Change of purpose: We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

 

Disclosure of your personal data:

We may have to share your personal data with the parties set out below for the purposes set out in the table above.

  • Mailchimp
  • Mercedes Benz UK
  • Daimler AG (DAG)
  • AEBI Schmidt
  • Mulag
  • Sage
  • TNT
  • Royal Mail
  • Palletways UK Limited

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

 

 

Data Security:

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data and third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

 

Data Retention:

We will only retain your personal data for as long as it is necessary to fulfil our legal obligations, or for the purposes we collected it for.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purpose for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask for us to delete your personal data: please see Request Erasure below for further information.

Legal Rights:

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please visit www.ico.org.uk and search for the following key rights if you wish to know more about these rights:

  • Right to be informed.
  • Right to access.
  • Right to erasure.
  • Right to restrict processing.
  • Right to data portability.
  • Right to object.
  • Right not to be subject to automated decision-making including profiling.

If you wish to exercise any of the above rights, please contact us.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

If you have any questions about our privacy policy or the personal data we hold about you, then please contact us:

South Cave Tractors Limited

Common Lane

Newport

East Yorkshire

HU15 2RD

tony@southcavetractors.com

T: 01430 424233

 

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